Privacy Policy

1. Who we are

Exilier Limited is the data controller for personal data used through exilier.com and our business-development activity. References to “Exilier”, “we”, “us” or “our” mean Exilier Limited.

2. What we collect

When you contact us we may collect your name, work email, company, role, location, company size, workflow interest, enquiry text and how you heard about us. For relevant B2B business development we may also collect business-contact information and company information from public business sources or third-party business sources, together with our research notes, outreach history, replies, meeting history and objection or suppression status.

Our web infrastructure may process technical request information such as IP address and browser details for security and operation. To understand whether our outreach and website are useful, we also record limited first-party usage events such as page path, calls-to-action used, selected workflow category, non-sensitive validation field names, successful form submission, generic campaign tags and, where used, an opaque random lead reference. The random reference can be mapped by Exilier to a prospect record, so we treat it as personal data even though it does not contain a name or email address.

3. Please do not send confidential manufacturing data

The public enquiry form is not designed for drawings, customer documents, specifications, production data or other confidential manufacturing information. If we later need such material for a diagnostic or pilot, we will agree an appropriate handling method first.

4. How we use information

We use enquiry and business-contact information to respond to you, understand potential service requirements, conduct relevant B2B business development, operate and secure the website, maintain business records and improve our services. Limited website event data and pseudonymous lead references may be used to understand whether a relevant business contact engages with Exilier after outreach, to avoid unnecessary follow-up, and to evaluate our market proposition. We do not sell personal data or use this website analytics layer for advertising profiling.

5. Legal bases

Depending on the activity, we process data where necessary for our legitimate interests, to take steps at your request before entering a contract, to perform a contract, to comply with legal obligations, or with consent where consent is required. For targeted B2B business development involving corporate contacts, legitimate interests may apply where the processing is proportionate and permitted by applicable electronic-marketing rules. Where consent is required, including in circumstances covered by PECR, we do not treat legitimate interests as a substitute for that consent.

6. B2B direct marketing and your right to object

If we use your personal data for direct marketing, you have the right to object at any time. We will stop using your personal data for that direct-marketing purpose and may retain the minimum information necessary on a suppression list so that we do not contact you again by mistake. Our marketing communications identify Exilier and provide a route to opt out or object.

7. Service providers

We may use hosting, email, infrastructure, source-control, automation, research and other business service providers to operate the website and handle business-development activity. Access is limited to what is necessary for the relevant service and subject to appropriate safeguards where required.

8. Retention

We keep enquiry, business-contact and engagement information only for as long as reasonably necessary for the purpose collected, legal obligations and legitimate business records. Website engagement used for validation is intended to be kept for a limited period, while active prospect records are reviewed when no longer relevant. Suppression information may be retained for as long as reasonably necessary to honour an objection and prevent unwanted re-contact.

9. Your rights

UK data-protection law may give you rights including access, correction, erasure, restriction, objection and portability. The right to object to processing for direct marketing is absolute. You can also complain to the UK Information Commissioner’s Office if you are unhappy with how your data is handled.

10. Contact

Privacy questions, objections and opt-out requests can be sent to [email protected].